21 July 2017

Dear Australia Post

Oh how I want to say it's not you, it's me.

But it's not.

I pay a small fortune to post letters via you and can't even get a letter from capital city to capital city in a week.

But yet strangely, the letter I sent to England arrived in three days.

I order things online and your parcel delivery drivers don't even pretend to deliver the parcel anymore, just drop it at the closest post office and ask them to send me a parcel card to collect it.

Every other courier company can pull up outside any of the houses on my street and drop a parcel off, they can even follow the directions on the front if there are specific delivery instructions.  But not Australia Post.
What happens when you google Australia Post Fail?

I go online to suburb based forums and find page after page after page of people lamenting the money they pay Australia Post for a service they no longer get. So I recommend Sendle to all of them. It's not perfect but at least they deliver your parcels to your door. I go to google and it's pages of articles and media storm proving that I am not alone in finding you the most frustrating service provider in Australia.

I go onto Twitter - the 24/7 channel to talk to you and you don't reply for days. You only ever answered my email once. Nothing has changed. Your local representative at the post office tells me to complain to head office. I ring and waste vast periods of my life not having the phone picked up.

You paid one CEO millions for nothing and the next CEO, a woman, you pay nothing compared to the other. But still service hasn't changed so it's not like you are investing the money you saved on perpetuating gender based inequality to improve the quality of the service.

You lament that we don't use your service but why would we when we can send it via couriers for less, and know that not only will they come to collect it, but they'll actually deliver it on time too. To the address. Not to somewhere nearby which is more convenient for the driver.

Of course today I'm just annoyed because if it wasn't for me following up missing parcels with the company that sent them, I'd be none the wiser that I didn't have parcels delivered again.

Twice. Twice in one day I had to go to the post office to collect parcels that I was home to receive.

The post office guy told me that the delivery man once got a parking ticket on the road I live in. So now he won't deliver parcels to our street because it has limited parking. I live in Sydney everywhere has limited parking so I find this excuse nothing but pure tomf&&kery.

My post office people are lovely. But I have no interest in visiting them a few times a month to check if I have any parcels.  Because you are paying a driver to deliver those parcels and he's not. So I kind feel not only am I getting screwed here, but you are too.

I know there are worse problems in the world. But I kind of feeling that a postal delivery service should be able to deliver the post.  You know, or rebrand to Australia Post Not Quite Delivering Your Packages Because It Is Too Much Of A Pain In The Arse To Actually Deliver Parcels Service. 

Yours crankily, (and still missing a package that was due today)

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